1. Your Right to Withdraw
You have the right to withdraw from this purchase agreement without giving any reason within 14 days.
2. Withdrawal Period
The withdrawal period expires 14 days from the day you or a third party designated by you, other than the carrier, receives the goods.
3. How to Submit Your Withdrawal
To exercise your right to withdraw from the purchase agreement, inform us of your decision to withdraw by sending an unambiguous statement.
You can send your withdrawal notice by:
- Mail to: Colette Boutique s.r.o., Krížna 8, 811 07 Bratislava (Staré Mesto)
- Email to: info@colette.sk
- Telephone: +421 908 889 308
- In person at: Krížna 8, 811 07 Bratislava, Slovakia
4. Withdrawal Form Template
You may use the model withdrawal form provided in the Annex to the Terms and Conditions. You can complete and send this form to exercise your right.
5. Your Obligations Upon Withdrawal
If you exercise your right to withdraw from the purchase agreement, you must return everything you received under the agreement. The return must be:
- Complete and in original condition
- With all accessories and documentation
- Unused, where the nature of the goods permits
6. Return Costs
You bear the cost of returning the goods to us. If the goods cannot be returned by post due to their nature (large or heavy items), we will agree with you on a return method and costs will be handled bilaterally.
7. Refund of Money
After you exercise your right to withdraw and return the goods, we are obliged to refund all money you paid within 14 days from the date of withdrawal.
Refunds will be made:
- Using the same payment method you used for purchase
- To the bank account you specified
- Without any additional charges
8. Exceptions to the Right to Withdrawal
The right of withdrawal does not apply to:
- Goods specifically made according to your order
- Perishable food items
- Electronic content if you have started to download or use it
- Goods that have been opened and cannot be returned for hygiene reasons
9. Contact Us
If you have any questions about withdrawal from the agreement, please contact us:
Email: info@colette.sk
Phone: +421 908 889 308
Address: Krížna 8, 811 07 Bratislava, Slovakia