1. General Provisions
These Terms and Conditions regulate the rights and obligations of the contracting parties arising from the purchase agreement concluded between the seller and buyer. The subject matter of this agreement is the purchase and sale of goods on the seller's online shop website.
Seller Identification
Colette Boutique s.r.o.
ID: 53 923 804
Tax ID: 2121528937
VAT ID: SK 2121528937
Address: Krížna 8, 811 07 Bratislava (Staré Mesto)
Store: Krížna 8, 811 07 Bratislava, Slovakia
Phone: +421 908 889 308
Email: info@colette.sk
Registered in the Commercial Register of the District Court Bratislava I
2. Conclusion of Agreement and Order Confirmation
2.1 Purchase Process
Buyer selects goods, places them in the shopping cart, and submits the order. Submitting the order constitutes an offer to conclude a purchase agreement.
2.2 Delivery Confirmation
Upon receipt of the order, an automatic confirmation will be sent to your email address. This confirmation means the order was received by our system, not that it was accepted.
2.3 Order Acceptance
The order will be accepted within 24 hours. Acceptance confirms that the agreement was concluded. You will receive all essential information about your order, price, and delivery time.
3. Seller's Rights and Obligations
3.1 Seller's Obligations
- Provide goods in agreed quality and quantity
- Deliver goods within agreed timeframe to agreed location
- Provide all necessary information before conclusion
- Comply with all consumer protection laws
- Handle complaints according to applicable law
3.2 Seller's Rights
- Refuse inaccurate or incomplete orders
- Change price if offer contained error
- Cancel order if buyer provided false information
- Request payment for additional services
4. Buyer's Rights and Obligations
4.1 Buyer's Obligations
- Pay agreed purchase price on time
- Take delivery of ordered and delivered goods
- Provide accurate personal data
- Comply with all agreement terms
4.2 Buyer's Rights
- Receive goods in agreed quality and quantity
- Withdraw from agreement within 14 days
- File complaint for product defects within warranty period
- Receive refund if agreement not fulfilled
5. Delivery and Payment Terms
5.1 Goods Availability
Each product lists typical availability. Availability indicates expected time before delivery.
5.2 Delivery Methods
- Postal service
- Courier service
- Personal pickup at our store
5.3 Delivery Period
Expected delivery time is listed for each product. Actual delivery depends on goods availability and logistics capacity.
5.4 Delivery Costs
Delivery costs are individual and always clearly stated before confirming your order.
5.5 Risk of Loss or Damage
Risk passes to buyer upon goods receipt. For damage or loss during delivery, file complaint within 3 days of receipt.
6. Purchase Price
6.1 Price Determination
Purchase price is agreed in the agreement and stated in order confirmation. Price is final and includes all necessary delivery steps.
6.2 Price Changes
If confirmation price is higher than offer, we will send you new offer. Agreement is concluded only if you expressly confirm the new price.
6.3 Payment Methods
- Bank transfer before order submission
- Credit card
- Electronic wallet
- Payment on delivery
7. Warranty and Complaint
7.1 Warranty Period
All goods come with 24-month warranty from receipt. Warranty certificates and manufacturer information will be provided with goods.
7.2 How to File Complaint
You can file complaints by phone, email, mail, or in person. Details are in the Complaint Procedure.
7.3 Complaint Processing Time
Complaints are handled immediately, or within 3 business days for complex cases, or up to 30 days for technical assessment.
8. Personal Data and Privacy
8.1 Data Processing
Your personal data will be processed according to GDPR and Data Protection Act. Details are in our Privacy Policy.
8.2 Marketing
If you subscribed to our mailing list, you will receive information about news and offers. You can unsubscribe anytime.
9. Agreement Withdrawal
9.1 Right to Withdraw
You have the right to withdraw without reason within 14 days of goods receipt. Details are in our Right to Withdraw policy.
10. General and Final Provisions
10.1 Applicable Law
These terms are governed by Slovak law. Disputes are governed by the Civil Code, Consumer Protection Act, and Distance Sale Act.
10.2 Dispute Resolution
Disputes are first addressed through amicable negotiation. You may contact the court or Slovak Trade Inspection Office.
10.3 Changes to Terms
We may change these terms without notice. Changes take effect upon publication. Continued purchases mean you accept changes.
10.4 Contact
If you have questions, contact us at:
Email: info@colette.sk
Phone: +421 908 889 308
Address: Krížna 8, 811 07 Bratislava, Slovakia
Effective Date: December 1, 2021